Habe auch Fotos an Rebel Walls geschickt, keine Rückmeldung
erhalten
Reply from Rebel Walls
Thank you Andrea for your feedback, and review and for bringing this to our attention. I can see that we have replied to you, so please check your junk mail. I have also just sent another email as well so we can sort this out together! /Team Rebel Walls.
Die teils weiße Tapete mit dem schwarzen Baumskizzen ist teilweise durchsichtig. Kleine dunkle Flecken auf der Wand scheinen durch. Das Material ist extrem anfällig für Schmutz. Die Oberfläche gleicht einem dicken Papier. Gleichzeitig färbt der schwarze Druck auf der Tapete ab, sodass man beim ankleben schwarze Flecken auf den weißen Flächen hat. Ich finde das geht bei mehreren hundert Euro für eine kleine Fläche einfach gar nicht. Ein wenig Schmutzabweisung, eine Oberfläche, die man auch mal abwischen kann wäre langlebiger.
All in all hätte ich die Tapete, wenn möglich, sofort zurückgeschickt.
Reply from Rebel Walls
We truly appreciate your feedback regarding the wallpaper. We apologize for any inconvenience this may have caused. Your experience is important to us, and we will certainly take your concerns into account. I've forwarded an email to you in order to resolve this issue. This doesn't reflect the expected quality, and I'd appreciate your assistance in finding a solution. Thank you for bringing this to our attention. / Team Rebel Walls
Got into a situation where the paper arrived so late because it was held up in customs. this was a huge pain, because i was not contacted by fedex or the company to submit release paperwork, and when it finally got sorted, it missed the date my contractor was supposed to install it. I feel like the company should tell people before they purchase that it needs extra time for customs if the dollar amount hits a certain number. i would have split my shipment into two if i knew this.
Further, it looks like one of the panels was printed a bit short, there was not a full print for the measurement i ordered in one of the panels, so i had to actually re-order the pattern area to cover the mistake, which was really annoying and i had to pay the cost limit even though I did not need that much paper. I wish you had less of a limit so people do not have to spend too much.
Reply from Rebel Walls
Thank you Saira for sharing your concerns with us.
Our sincere apologies for the inconvenience you experienced with your recent purchase. We deeply regret that your order was held up in customs and that this delay was not properly communicated to you. We understand the frustration this situation caused, especially when it affected your scheduled installation. We appreciate your feedback regarding our communication process and will certainly take your comments into consideration for future improvements.
We print the exact measurements put on order. In some cases, the final panel may be partially printed due to the specific measurements. Our dedicated support team will promptly reach out to you to discuss the additional order you have made.
/Team Rebel Walls
Hola
El mapa está muy bonito
Pero está incompleto al lado de mexico , ya que falta un pedazo del mundo, pero me dicen que no lo tiene.
Reply from Rebel Walls
Hola!
We are sorry to hear that the wallpaper did not match your expectations. The wallpaper that you have ordered "R10771 - World Map" does not have the whole world, unfortunately. When you fill in your measurement you get a preview of the wallpaper and that is what we will print for you. So you can always see what the wallpaper will look like before purchase. // Team Rebel Walls
The wallpaper design and colours are great but each layer of wallpaper is really thin that complicates putting on the wall and it makes not suitable at all for rooms as kitchen and bathroom.
Reply from Rebel Walls
Hi and thank you for your feedback! All our wallpapers and murals are printed on non-woven paper of the highest quality. The paper is reinforced with nylon fibers making the wallpaper stable. It is also made so that it should be easy to work with in for example corners. Our wallpapers and murals work great in washrooms with a toilet and sink as they have low humidity. High humidity rooms with a shower or a bathtub are not recommended as the high moisture in the air might damage our wallpapers. The Peel & Stick product however is not suitable in rooms with significant temperature changes and varying humidity, such as bathrooms. Once again, thank you for your feedback and have a great day! If you need any help with your order or wallpaper, please contact our customer service on [email protected] //team Rebel Walls
I ordered wallpaper to cover my stair riser but I got the paper in a long vertical instead of horizontal, which leave me with 4 joints to cover the riser.. would have been nicer witch a one piece to cover it all, I thought it was the whole point of making it custom. It was pretty pricey for the result
Brilliant wall paper. Looks fantastic and went on very easily. BUT as far as I could see, there was absolutely no mention of import duty on the website that is British in its appearance. £62.50 on top of £300+ for the product is unacceptable when there is no mention of it when buying. I would not buy from this site again because of this - despite it being a very good product
Reply from Rebel Walls
Hi Stephen,
When you bought your mural, we did not charge VAT and there was a clear message at the checkout that explained this. Our price excluded the VAT and instead this tax was charged upon delivery and paid directly to your tax authorities as stated in the info box at the check out.
We have received many questions about this, which is why we have now registered for VAT in the UK and apply VAT directly at the checkout. The message about the VAT charge has been removed, and instead the total price that we charge is higher compared to when you bought the mural. We are sorry that you missed this information when you did your purchase.
//Team Rebel Walls
Hej beställde en fototapet och beställning och lev tid väldigt bra snabbt och enkelt. Kvaliteten på tapeten visa de sig när vi hade satt upp den vara bristfällig. På de flesta våderna syns ett 30-40 cm långt streck/färgskifningar nästan i mitten på våderna. Hur kompenserar ni för det?
Reply from Rebel Walls
Hej Robert,
Tack för ditt meddelande och jag är verkligen ledsen för det här, det är helt klart ett tryckfel som tyvärr missats här.
Jag ordnar gärna med en ersättningstapet på en gång som vi kan skicka ut imorgon om du skulle önska? Isf rekommenderar vi att du behåller den gamla tapeten på väggen men att du målar över den men en vanlig grundfärg innan du installerar den nya tapeten ovanpå.
Hör bara av dig om du har några frågor och hur du vill gå vidare så ska vi självklart hjälpa dig.
Önskar dig en fortsatt bra dag!
Wir haben zwei verschiedene Tapeten über rebel Walls gekauft. Eine helle mit Blumen, super Qualität und sieht auch schön aus. Die dunkle galaxy Tapete macht auch was her, aber zwischen den einzelnen Bahnen sieht man trotz perfektem kleben einen hellen Streifen, da die Tapete nicht komplett durchgefärbt ist. Das fällt bei dunklen Tapeten natürlich total ins Auge. Schade, denn die Tapete kostet viel Geld!
Reply from Rebel Walls
Hallo Mia, vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie mit der Galaxy-Tapete nicht zufrieden sind. Weiße Ränder zwischen den Bahnen sollten eigentlich nicht vorkommen und Sie haben durch unsere 100%-Zufriedenheitsgarantie jederzeit die Möglichkeit, sich eine kostenlose Ersatztapete auszusuchen oder sogar den kompletten Kaufbetrag erstattet zu bekommen. Bitte kontaktieren Sie doch unseren Kundendienst über unser Kontaktformular unter https://rebelwalls.com/de/kontakt – sodass wir zusammen eine gute Lösung finden können. Wir freuen uns, von Ihnen zu hören. Herzliche Grüße, Julia von Rebel Walls
Bonjour Monsieur, jusqu'à présent j'étais très satisfaite de vos services, mais la semaine dernière on m'a livré un panoramique qui n'était pas pour moi et le peintre attendait sur le chantier pour le poser. Je vais normalement être livrée demain mais avec une semaine de retard, et des clients très mécontents. Au fil des couleurs m' accordé une remise de 10%pour compenser. Le peintre a perdu une journée bien plus que 10%.Donc voilà ....
Bad image quality - grainy/poor resolution. Would not recommend his product. Service was good though.
Reply from Rebel Walls
Hi Stephanie, Thank you for your feedback. I'm sorry that the wallpaper samples you have ordered did not meet your expectations. This is however the reason why we offer samples; to avoid any surprises. Please feel free to order samples for any other designs and I hope you will like them better. Best Regards, Kristian, Rebel Walls
I’m unsure why I keep getting emails to give you feedback when I haven’t actually purchased anything I only asked for samples. The samples of which all look horrifically pixelated and you cannot see what design they are. The only positive is how quickly the samples arrived.
Très déçue de la qualité quand on a connu que des marques comme Elitis ou Pierre Frey. Au vue du prix...Première commande et peut-être la dernière. Apres je ne l'ai pas encore placé...je verrais au résultat final! En revanche très satisfaite de la rapidité de livraison ainsi que de la réception du colis (emballage très professionnel)
trouver un autre fournisseur france commande internet facile mais la livraison doit être faite via au fil des couleurs qui est incapable de retrouver la commande. Enormément de temps perdu au téléphone avec le service rebelwalls france / au fil des couleurs.
Reply from Rebel Walls
Madame, Nous sommes navrés de ce désagrément et comprenons la gravité de cette situation. Vous formuler des excuses à ce point ne servirait à rien mais nous tenons à vous assurer que nous mettons tout en oeuvre afin de nous rattraper. Ainsi nous allons ré-imprimé le rouleau et vous l'enverrons directement de Suède sous un délai de 3 à 4 jours. Encore toutes nos excuse pour ce contretemps. Bien à vous, Charlotte, Rebel Walls France
2 stars purely for speed of delivery. Poor quality of wallpaper for the expense I paid
Reply from Rebel Walls
Hi Ross, Thank you for your feedback. I'm sorry that the wallpaper did not meet your expectations. Luckily, Rebel Walls have a 100% Happy Customer Guarantee, so in case you're not pleased with the mural we will gladly offer either a new wallpaper or refund you. Our customer experience team will contact you asap. Best Regards, Kristian, Rebel Walls
4.8 out of 5 | 2869 reviews
Wir sind eine schwedische Tapetenfirma mit Designstudio und Produktion im schwedischen Borås. Sie finden bei uns sowohl eine sehr breite Auswahl an Design-Tapeten, als auch die Möglichkeit, Ihr eigenes Tapetendesign online zu gestalten.
Rebel Walls ist, zusammen mit Sandberg Wallpaper, ein Teil von Gimmersta Wallpaper. Unsere Produktion ist umweltfreundlich hinsichtlich Abfall- und Energieverbrauch.
Sollten Sie Hilfe benötigen, dann stehen Ihnen unser Design- und Kundendienstteam gerne zur Verfügung.
Mariedalsgatan 7
50338
Borås
Sweden