In the end my experience was very good. I ordered the Chinoiserie pattern that I had custom matched to my paint color. Originally I worked with Simon who told me the company could custom match the background for $50 extra, although he was very clear the color cannot be exact but very close. I was fine with that. I sent my swatch to Simon and what I received back wasn’t even in the ball park, completely off. I was then somehow moved off Simon and to Kristian. I told Kristian that the color is nice, it’s just very off and needs to be tonally lighter and would like another swatch made. After a lot of back and forth, Kristian refused to make another swatch without me making another additional payment. Even when I sent her a photo and said I was told by Simon it would be very close...In the end she stopped answering my emails. I thought the project was dead but decided to make the $40 long distance phone call to the company and luckily Simon picked up. He agreed with me that the color was nowhere in the ballpark, apologized, and agreed to send another swatch free of charge. When I received the second round, it was so very close to the color I wanted- I was excited about that. I ordered the wallpaper and I’m extremely happy with how it looks. It was also easy enough to hang, no issues. And the glue was free. Although there was a hiccup in the middle and the project took weeks longer to get than I wanted, I found Simon to be extremely helpful and I’m very happy I chose this company and their wallpaper.